Acceptance of Terms
By registering, accessing, or using the Safrio platform ("Service"), you ("Client", "Hotel", or "DMC") agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or legal entity, you represent that you have the authority to bind such entity.
Data Ownership & Commercial Confidentiality
100% Data Ownership
The Client retains sole and complete ownership of all guest lists, flight itineraries, contracted rates, commission structures, supplier databases, and group inquiry records uploaded to Safrio.
Non-Disclosure Guarantee
Safrio acts strictly as a Data Processor. Safrio will never view, aggregate, analyze, benchmark, share, or monetize any of your proprietary rates or commercial data with competitors or third parties.
Data Processing & Privacy (DPA Terms)
Role Alignment
The Client operates as the Data Controller, and Safrio operates as the Data Processor.
Processing Purpose
Safrio processes data exclusively to deliver, maintain, and support platform capabilities.
Breach Notification
In the event of a confirmed security incident affecting Client data, Safrio will notify the Client without unreasonable delay, aiming within 72 hours.
User Accounts & Responsibilities
- Clients are responsible for maintaining the confidentiality of administrative login credentials.
- Clients are responsible for defining internal team access permissions using Role-Based Access Control and enforcing multi-factor authentication for their authorized employees.
Service Availability & Support
Safrio strives to maintain high service availability with a target of 99.9% uptime for critical group management and booking functions, excluding scheduled maintenance windows.
Termination & Data Export
Upon termination of account subscription, the Client reserves the right to export all proprietary booking data, guest records, and rate sheets.
Safrio will securely purge client account data following subscription termination in accordance with retention policies.
Contact Information
For contractual or billing inquiries:
Email: partners@safrio.co
Website: safrio.co